Privacy Policy

We respect your privacy and are committed to ensuring that your personal data is handled securely and transparently. This privacy policy explains how we collect, use, store, protect and disclose your personal data when you visit our website  https://flexyrent.lt/ (the – „Site“) or use our services. We hope you will read this document carefully so that you understand how we handle your information.

This policy covers all personal data that we may collect, receive or process, including both directly and automatically collected data. We comply with all applicable laws, including the European Union’s General Data Protection Regulation (GDPR), and other national and international laws relating to the protection of personal data.

1. Data Controller

Personal data is processed by Univara UAB (Company code: 306695113, address: Ukmergės g. 219-1, LT-07152 Vilnius), as the data controller responsible for the processing of your personal data, in accordance with all legal requirements and this privacy policy. If you have any questions about this policy or wish to exercise your rights, you can contact us using the following contact details:

  • Email: info@flexyrent.lt

    Telephone: +370 634 15 269

    Address: Ukmergės g. 219-1, LT-07152 Vilnius

2. What personal data do we collect?

We may collect the following personal data:

  • Identification data: name, surname, date of birth, personal identification number (if required by the contract).
  • Contact information: email address, telephone number, physical address, including delivery and billing addresses.
  • Financial data: bank account details, payment card details (if required for ordering services).
  • Logging and technical data: IP address, browser used, operating system, device type, geographical location, browsing history on our website, cookies and other similar data.
  • Communication data: messages sent to us by email, history of conversations and enquiries with our customer service team.
  • Account Data: if you create an account on our website, we may collect information relating to your account settings, login information and other account-related data.
  • Geographic Data: information about your physical location obtained through the use of GPS or IP addresses (where you use our services that require such information).

3. How do we collect your data?

We collect your personal data in the following ways:

  • Directly from you: when you register on our website, complete registration forms, order services, transfer payments, or contact our customer service team directly.
  • Automatically through technology: when you use our website, we may collect data about your browsing habits and interactions with our websites through the use of cookies, bookmarks and other similar technologies. This includes data about your visits to the website, your search and purchase history, and information about how you accessed our website.
  • From third parties: if you access our website via social networks (e.g. Facebook, Google or LinkedIn), we may receive information about your profile based on your preferences.

4. How and why do we use your data?

We use your personal data for the following purposes:

  • Provision of services: we use your personal data to provide you with services, including arranging rentals, order fulfilment, delivery and payment processing.
  • User account management: to set up and manage your account, to provide you with access to our services and to ensure effective use of the services.
  • Direct marketing: if you have given your consent, we may use your personal data to send you promotional information about our services, news and offers.
  • Service improvement: we may use your data to analyse how you use our websites and services in order to improve them, to tailor personalised services, to improve the user experience and to tailor offers.
  • Legal obligations: we may use your personal data to comply with our legal obligations, including tax accounting, anti-fraud, dispute resolution and other legal requirements.
  • Direct communication: we use your contact details to contact you, respond to your enquiries, deal with queries about orders and services, inform you about website changes, service updates and other important processes.

5. Legal basis for pocessing

We rely on the following legal grounds for processing your personal data:

  • Contractual relationship: where your personal data is necessary for the performance of a contract that we have entered into with you (e.g. ordering services, payments, delivery).
  • Your consent: where you provide us with your consent to use certain data, for example for direct marketing or analytics purposes.
  • Legal obligations: where processing is necessary for us to comply with legal obligations (e.g. tax accounting, record keeping).
  • Legitimate interests: where we process your data to protect our legitimate interests, including website security, customer service, claims and dispute resolution, and to improve our services.

6. How long do we keep your personal data?

We will only retain your personal data for as long as necessary to achieve these purposes. This will usually depend on the duration of the service and the need to preserve your rights. When processing is no longer necessary, we will delete or anonymise the data to ensure your privacy.

For example, if you have provided us with data in connection with a service request, we will retain this data until the service is completed, but no longer than the period required by law (e.g. for tax purposes).

7. Transfer of data to third parties

Your personal data may only be transferred to third parties where this is necessary to ensure the provision of the service. For example:

  • Service providers: we may transfer your data to service providers such as delivery service providers, payment processing companies, cloud computing service providers.
  • Legal Obligations: we may disclose your personal data to law enforcement authorities or other competent authorities where required to do so by law or regulation.

8. Cookies and similar technologies

We use cookies and other similar technologies to improve your experience on the website. Cookies are small text files that we store on your device so that we can remember your choices and actions, thereby providing a smoother browsing experience.

For more information about the use of cookies, please see our Cookie Policy.

9. Your rights

Under current data protection legislation, you have the following rights:

  • The right to access your data: you have the right to request information about what personal data is processed and for what purpose.
  • Right to rectification: if you notice that your personal data is inaccurate or incomplete, you can ask for it to be corrected.
  • Right to erasure: You have the right to request the erasure of your personal data when they are no longer necessary or if they have been processed in breach of the law.
  • Right to restrict processing: you can request that we restrict the processing of your data in certain cases.
  • Right to data portability: you can request to receive your personal data in a structured, frequently used and computer-readable format.
  • Right to object to processing: you have the right to object to the processing on certain grounds, for example where the data is used for direct marketing purposes.
  • Right to withdraw consent: if we process data on the basis of your consent, you have the right to withdraw your consent at any time.

10. Contacts

If you have any questions about this privacy policy or wish to exercise your rights, please contact us at: info@flexyrent.lt.